URGENT: Mandatory Battery Safety Note

CF-C2 CF-SX CF-AX Battery Safety Note

April 16, 2018

Dear Valued Customer,

As a result of Panasonic's ongoing commitment to improving our products and services, we recently identified a quality condition potentially affecting Panasonic Toughbook CF-C2, CF-SX and CF-AX series involving laptop battery packs.

Although we are not aware of incidents in Vietnam, in all abundance of caution, it is essential that you utlilise a BIOS Utility for the CF-C2 / CF-SX and CF-AX laptops to minimise the risk of an incident while we develop a final solution.

PRODUCTS AFFECTED IN THIS NOTICE

Model: All CF-C2 Series, CF-SX Series and CF-AX Series​

CF-SX SeriesCF-AX Series

     CF-C2 Series                             CF-SX Series                                         CF-AX Series

 

IF YOU HAVE THE CF-C2, CF-SX, and CF-AX LAPTOPS, YOU MUST DOWNLOAD THE BIOS UTILITY WHICH WILL EMPLOY THE PRELIMINARY COUNTERMEASURE TO MINIMISE THE RISK OF AN INCIDENT

Click here for BIOS Utility download

PLEASE NOTE: Although we will start releasing a final solution in the form of diagnosis/ control software by 12th Jun 2018, it is essential that you download the BIOS Utility charging control which is a necessary measure designed to minimise the risk of an incident in the interim.

Panasonic will provide download and installation instructiobs once the diagnosis/ control software is available.

We sincerely apologise for any inconvenience caused by this notification. Panasonic is committed to offering the highest quality products and siperior customer service.

Thank you for your cooperation.